Effective Date: March 19, 2026
At Nano Labs & Co, we respect the privacy of the professionals and contractors who use our ARK systems. This notice explains how we handle your information when you visit our website, request a freight quote, or complete a purchase.
1. THE DATA WE COLLECT
We only collect the information necessary to provide you with high-performance waterproofing solutions.
- Order Details: When you buy ARK, we collect your name, email, phone number, and shipping/billing addresses.
- Payment Security: We utilize secure, third-party encrypted payment processors. Nano Labs & Co does not store your credit card or bank account numbers on our internal servers.
- Automated Technical Data: Our website automatically logs basic technical details (like your IP address and browser type) to ensure our site remains secure and functions correctly.
2. HOW YOUR DATA IS UTILIZED
Your information is used strictly for business operations, including:
- Order Fulfillment: Delivering our products from our Los Angeles warehouse to your job site.
- Communication: Sending tracking numbers, order confirmations, and answering technical support inquiries.
- Fraud & Spam Prevention: Information submitted through our contact forms may be processed through automated spam detection services to keep our communications secure.
- Compliance: Meeting our tax and construction-industry record-keeping obligations.
3. DATA SHARING & EMBEDDED CONTENT
We do not sell, rent, or trade your personal information. We only share data with essential service providers, such as:
- National Shipping Carriers: To coordinate Ground or LTL Freight deliveries.
- Secure Payment Gateways: To process your transaction safely.
- Embedded Media: Our website may include embedded content (such as YouTube videos or Google Maps). Interacting with this content is the same as visiting those external sites; they may collect data about you, use cookies, or monitor your interaction with that content.
4. DATA RETENTION & MINIMIZATION
We follow the principle of “Data Minimization.” We only collect what is strictly necessary to fulfill your order.
- Retention Period: We retain shipping and order data for 7 years to comply with California tax and business audit requirements.
- Sensitive Data: We do not collect “Sensitive Personal Information” (such as Social Security numbers) for marketing. Any sensitive data used for payment is encrypted by our secure third-party partners.
5. YOUR 2026 PRIVACY RIGHTS (CCPA/CPRA)
As a California resident, you have the following rights under the latest state regulations:
- The Right to Know: You may request a list of the personal data we have collected about you since January 1, 2022.
- The Right to Correct: You may request that we update any inaccurate personal information.
- The Right to Delete: You may request that we remove your personal information (except for data we are legally required to keep for tax or security audits).
- Non-Discrimination: We will never deny service or change your price because you exercised your privacy rights.
To exercise these rights, simply email us at [email protected].
6. MINORS
Our products and services are intended for professional use by individuals at least 18 years of age. We do not knowingly collect data from minors.
7. UPDATES TO THIS NOTICE
We update this policy annually to stay compliant with California law. The “Last Updated” date at the top indicates the most recent revision.
CONTACT US
For any questions regarding your privacy or data, please contact:
Nano Labs & Co
Email: [email protected]